Last Updated: 10 April 2025
ClerkiQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. By using our service, you consent to the practices described in this policy.
a. Personal Information: When you register for an account, we collect information such as your name, email address, phone number, and company details.
b. Financial Data: Our service processes financial information including bank statements, transaction data, and other accounting-related information that you upload or input into the system.
c. AI Processing Data: As part of our AI-powered features, we may collect and process data patterns, categorization information, and extraction results from documents you submit.
d. Usage Information: We collect information about how you interact with our service, including log data, device information, IP addresses, and browser type.
e. Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information.
a. Provide and Maintain Service: To deliver the features of our platform, manage your account, and improve our service.
b. AI-Powered Features: To power our artificial intelligence algorithms that extract and process transaction data from bank statements and other documents.
c. Communications: To respond to your inquiries, send service-related announcements, and provide customer support.
d. Analytics and Improvements: To understand how users interact with our platform, identify usage trends, and enhance the user experience.
e. Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
a. Financial Document Processing: Our AI technology processes financial documents you upload to extract relevant information.
b. Model Training: We may use anonymized and aggregated data to improve our AI models and enhance the accuracy of our services.
c. Human Review: In certain cases, data may be reviewed by human operators to improve the accuracy of our AI systems, always following strict confidentiality protocols.
d. Accuracy Disclaimer: While we strive for high accuracy in our AI-powered features, you acknowledge that automated processing may result in errors or misinterpretations. It is your responsibility to review and verify the outputs generated by our system.
a. Service Providers: We may share your information with third-party vendors, service providers, and other contractors who perform services on our behalf.
b. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
c. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
d. With Your Consent: We may share your information with third parties when we have your consent to do so.
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
We will retain your information for as long as your account is active, as necessary to provide you with our services, or as required by applicable laws. We will take reasonable steps to delete your information upon request unless retention is required by law or for legitimate business purposes.
Depending on your location, you may have certain rights regarding your personal information, including:
a. Access: The right to access personal information we hold about you.
b. Correction: The right to request correction of inaccurate information.
c. Deletion: The right to request deletion of your information.
d. Restriction: The right to request restriction of processing of your information.
e. Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
f. Objection: The right to object to our processing of your information.
Our service is not directed to children under the age of 18. If we become aware that we have collected personal information from children without parental consent, we will take steps to remove that information from our servers.
For users in South Africa, we comply with the Protection of Personal Information Act (POPIA). This includes:
a. Information Officer: We have appointed an Information Officer responsible for ensuring our compliance with POPIA.
b. Processing Limitations: We only process personal information for the purposes described in this policy.
c. Direct Marketing: We will only send direct marketing communications with your consent.
d. Cross-Border Transfers: If we transfer your information across borders, we ensure adequate protections are in place.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@clerkiq.co.za
By using ClerkiQ, you agree to the collection and use of information in accordance with this Privacy Policy.